Located in the SAVS Facility
Clinic Policies
Welcome to South Texas Veterinary Surgery (STVS)
We are a referral-only hospital specializing in small animal surgery. We partner closely with your primary veterinarian to ensure the best surgical care for your pet. If your pet may need surgery, your primary veterinarian will refer you to our facility and submit recent lab work and imaging. Once we receive your referral, a team member will contact you to schedule a surgical consultation and set up your hospital file to reduce paperwork on the day of your visit. Your primary veterinarian will be informed of your appointment details.
Availability
Consultation and Surgery Hours
- Hours of Operation: We are open from 8am-5pm Monday through Thursday, and 8am-3pm on Fridays. STVS is closed on weekends and most major holidays.
- Consultations: Available Monday–Thursday mornings (same-day surgery may be available in the afternoon). Fridays are reserved for Consults only (no same-day surgery offered on Fridays).
- Scheduling: Due to high demand, we may have a waiting list. Please inform us promptly if your availability or your pet’s care plan changes so we can adjust our schedule.
Booking Policies
Payment Policy
A deposit is required prior to leaving your pet for surgery, and the balance is due when you pick up your pet. STVS is a cashless facility. We accept Visa, MasterCard, Discover, and American Express. We also accept Care Credit and Scratch Pay. You can apply online for Care Credit by visiting www.CareCredit.com or apply online for Scratch Pay at www.Scratchpay.com
Leash Policy
While on the hospital property, and within the building, all pets must be properly restrained on a leash or in a secure carrier. If you require a leash for your pet, please let us know and we will promptly supply one for you.
For the safety of your pet, and other clients and pets, please do not allow your pet to socialize with other animals or clients. New surroundings and experiences can be stressful, and some pets can become unexpectedly reactive and respond in an unpredictable manner. Please be sure to always stay attentive to your pet.
Hospital Health and Safety
To help us maintain a clean and healthy environment, please follow these guidelines during your visit:
- Pet Relief Area: Use the designated elimination areas located on the sides of the building for your dog’s bathroom needs. Pet waste bags are provided—please pick up any waste and dispose of it in the pet waste receptacle. If your pet has diarrhea that can’t be picked up, let a team member know so we can disinfect the area.
- Health Concerns: If your pet is coughing, has diarrhea, vomiting, or seems unusually tired, please call us before you arrive. A team member will help you go directly to an exam room to avoid spreading any possible illness.
- Sanitation Practices: If your pet has any accidents outside the hospital, please let us know so we can clean and disinfect promptly. We encourage handwashing and hygiene practices to prevent the spread of illness, especially when handling potentially contagious pets.
- Hand Sanitizing: Two restrooms are available in our reception area, and hand sanitizers are located throughout the hospital for your convenience.
Medication Refills
To avoid running out, please contact us before your pet’s medication runs low. STVS can refill prescriptions related to your pet’s surgical procedure within 1 month of the original prescription date.
How to Request a Refill:
- Allow 24 hours for approval and processing.
- Requests are processed Monday through Friday only. We’ll text you when your medication is ready for pickup.
Outside Pharmacy Refills: If you’d like a refill from an outside pharmacy, please contact the pharmacy directly to follow their refill process.
Medications from Your Primary Veterinarian: For non-surgical medications, feel free to contact your primary veterinarian for refills.
Tobacco-free Facility
San Antonio Veterinary Specialists is a tobacco free facility. Smoking or vaping is not permitted in ANY part of our hospital.